How To

Update Inactive User to Active User as Contact Owner

This blog post was inspired by Trailblazer community member, KC Brotherton. Special S/O to Jason Teller, Salesforce Process Automation Product Management for the assist on the workaround. Many times, people leave a company and you need to update the record ownership to an active internal user. This process can be automated using lightning flow by… Continue reading Update Inactive User to Active User as Contact Owner

How To

Remove a Contact from Campaign(s) When Opt Out Marketing Campaigns

(This solution works in both Classic and Lightning Experience.) Your company is using Salesforce campaigns. You need to also give your contacts the ability to opt out of marketing campaigns. Currently, a contact who has opted out of marketing campaigns may be added to a campaign. The marketing user then needs to run a report… Continue reading Remove a Contact from Campaign(s) When Opt Out Marketing Campaigns

How To

Passing Multi-Select Values From One Object to Another Object

(This solution works in both Classic and Lightning Experience.) This blog post was inspired by a use case from Stephanie Herrera where she needed to push an opportunity record’s multi-select picklist values to a custom object for data quality review.   Ok, ok, ok…I know, multi-select picklists are evil. This is the infamous image from… Continue reading Passing Multi-Select Values From One Object to Another Object

How To

The flow failed to access the value for myVariable_Field because it hasn’t been set or assigned.

[Note: This use case/solution can be implemented in both Classic and Lightning Experience.] I’d like to give a shout out to my community friend, John Lay, for being the inspiration for this blog post. He had recently reached out to me on advice on this very error in his process. Ever create a process that… Continue reading The flow failed to access the value for myVariable_Field because it hasn’t been set or assigned.

How To

Log an Email Sent via Email Alert to the Activity History

There may be situations in which an email is sent via an email alert that you would like to log as an activity. Currently, the emails alerts are not logged as an activity history. To bridge this functionality gap, we can create an email message record once the email alert is sent when a case is closed… Continue reading Log an Email Sent via Email Alert to the Activity History

How To

Create a Person Account For New Email-to-Case

This blog post was inspired by Randi Thompson. Here’s to you, Randi! Here are a few lessons learned from implementing this use case: Learn how to invoke flow from process builder. Use custom labels to avoid hardcoding Salesforce record type Ids in flow. Provide descriptions, where provided, in Salesforce. This may be tedious step, I… Continue reading Create a Person Account For New Email-to-Case